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Jamb Caps ‘You are not eligible to use this service’: I tried checking my Jamb Admission Status on Jamb Portal but I keeping receiving this response on my Jamb Portal saying JAMB DIRECTYou are not eligible to use this service” How can I fix this?. In this article I will take out time to explain the causes of this feedback error you are getting from Jamb with effective solutions. keep reading diligently for details…

Hello SAVANT! welcome to today’s episode of my “JambPEDIA Series” In this Episode, I will highlight possible causes for this quagmire you are currently facing with effective solution to the ‘you are not eligible to use this service‘ problem. STAY TUNED!😎

Jamb Caps not eligible to use this service
Jamb Caps not eligible to use this service

For sometime now, I have been receiving questions from concerned students about the error message they get each time they try to check / Confirm their Admission Status or access Jamb CAPs (CAPs is an Acronym for: Central Admission Processing System) their Jamb profile, if you find yourself among these category of students then welcome to the solution ground, lol.

Read Also: Jamb Score That Assures You Admission In 2022

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I would recommend you sit back, take a glass of water as you ride along😉.

Before we continue, let me be sure you understand what Jamb Caps Is all about and why you need to be able to access it at all times.

What Is Jamb Caps?

Jamb Caps - Central Admission Processing system
Jamb Caps – Central Admission Processing system

This system tries to ensure transparency of admission, credibility and quality control. It is from this portal you are able to Check, Accept or even Reject admission offered to you from various institutions.  

Caps Introduces some innovative ways to ensure operational efficiency, before the introduction of Jamb Caps, we see cases where a student can be granted multiple admission from different schools, thereby filling the spots of other students, but the Central admission processing system helps to curb this. 

Read Also:  Tenses | Jamb Use Of English Tutorial 2022/2023

Haven Understood what Jamb Caps is all about, I will now show you possible reasons why you keep getting the “you are not eligible to use this service” error on Jamb CAPS and how to resolve / combat it. Enjoy 😎

SEE ALSO:  Universities Not Under ASUU in Nigeria 2022/2023

Jamb Caps ‘You are not eligible to use this service’

Most student thinks it is the end of the world once they receive this feedback error and they are like ‘all hope is lost’, but that is not really the case, for you to be able to Log into your Jamb caps portal is enough reason for you to be eligible.

Jamb Caps Direct saying Not eligible to use this service
Jamb Caps Direct saying Not eligible to use this service

But if this is true why then did I still get the error message that ‘You are ineligible to use this service’ , good question, I have been able to Identify four (4) possible reasons why could be getting this error feedback message and their possible solutions.

Why Jamb Caps Shows ‘Not eligible to use this service’

Your Jamb caps will only respond this way when trying to check your admission Status or access Jamb Caps if you fall victim of any of the under-listed…

  1. You selected the wrong Year in jamb
  2. You filled in incorrect data; Jamb registration Number
  3. You did not register for Jamb for the Intended year
  4. Jamb Email is Not Sync with Registration data

So, if you must stop receiving this error message you must make sure the above details are correct, lets get to the good stuff…

How To Fix ‘Not eligible to use this service’ on Jamb Caps

Now that we know the causes / reasons why you keep receiving this error, I guess it will be easy to resolve now right?. I will highlight steps you should take for each possible cause of this error…

1. You selected the wrong Year in jamb

This is mostly the case for student who have registered for Jamb before and are yet to update their Jamb Profile, so what happens here is that, each time you login with your Jamb profile details, the year shown on your profile by default is different from the current year in question.

Read Also: Universities That Accept Low Jamb Score (120, 130, 140, 150, 160, 170 & 180)

Solution to wrong year in Jamb

To resolve this, simply follow the steps below.

  • Log in to Jamb website @https://efacility.jamb.gov.ng/
  • At the homepage where you see “Examination Year” Enter the correct examination year which in this case will be “2021 Unified Tertiary Matriculation Examination (UTME)”
Jamb Profile homepage
Jamb Profile homepage
  • After that locate the left Sidebar menu by your left and select “Check Admission Status” (for those using mobile phones you can locate this after clicking on the Menu button on top page to your right).
check admission Status on jamb Portal
check admission Status on jamb Portal
  • Then click on the “Access Jamb Caps” on the next page.
Access Jamb Caps through Jamb profile
Access Jamb Caps through Jamb profile

Tada, solved right?

This method would only work if the cause of the error is as a result of inputting the wrong Jamb year, follow the guide above and you will be fine if this is the case.

2. You filled in incorrect data; Jamb registration Number

Yes, this can also be the reason you are getting this error. In order to resolve this, Recheck your Jamb registration Number and this time make sure it corresponds exactly with what you have on your Jamb Registration slip.

SEE ALSO:  Jamb Syllabus 2023/2024 For All Subjects: Topics & Focus Areas

3. You did not Register Jamb for the Intended Year

Make sure the year you are checking for is the year you registered for (this is very important).

After making sure the above three (3) are correct click on the ‘Access Jamb Caps button‘ Tada, solved right?

If after following these tips above you still get this feedback prompt then it would mean that you created your Jamb profile manually on the Jamb e-facility page and used that to log in to your profile without first connecting it with your Jamb registration details.

To be able to rectify this, you must first link your email to JAMB CAPS following the guide provided below…

Read Also: 6 Solutions To “Not Receiving Jamb Profile Code” For 2022/2023

Question
Image Source: Vecteezy

This is one of the major reason some student find it difficult to access their Jamb CAPS, they fail to Sync their email address with Jamb’s Registration data.

If you are yet to link your email address to jamb, then this might just be the reason you are finding it difficult, to help you overcome this problem, I have prepared a well detailed guide showing you step wisely, how you can connect your Email to Jamb’s Profile…

…and receive your correct Password to login to your Jamb Caps.

You can access that Guide here 👉 How To Link Email Address To Jamb Profile

Yes, it is as simple as that!👆

Successfully linked email, will be sent their Jamb login Password to the email they linked to Jamb, it is with that email address and password you then use to login to your Jamb Profile @https://portal.jamb.gov.ng/efacility_/

Jamb Efacility Login
Jamb Efacility Login

Summary Of How To Fix Jamb Caps Saying Not Eligible

In summary, simply

  1. Enter the correct UTME year (In this case will be “2022 Unified Tertiary Matriculation Examination (UTME))
  2. Recheck your Jamb registration Number and this time ensure it corresponds exactly with what you have on your Jamb Registration slip.
  3. Make sure the year you are checking for is the year you registered for (this is very important)
  4. Make sure you have been able to successfully link your email address to Jamb.

Some Commonly Asked Questions With Answers

Why Is My Jamb Caps Not Opening?

You may not be able to access your jamb caps for a number of reasons, some of these reasons could be as a result of low data, Inputting incorrect details (invalid password or Email address), trying to access the wrong site URL or Jamb Uploading data to their server.

Will my Jamb Caps Not Opening Affect Me?

Whether it affects you or not depends on the reason you are experiencing difficulty accessing Jamb CAPS portal, If your inability to access your Jamb caps is as a result of low data, you can get data from your network provider or connect to a Wi-Fi.

SEE ALSO:  Waec & Jamb Subject Combination For Industrial Engineering 2022/2023

Incorrect Jamb details can be fixed by Inputting your correct data, but when the issue is from Jamb then the only solution would be to wait and it will have no direct impact on you because it affects all students.

What is the correct website to access Jamb Caps?

Jamb Caps Login for Institutions

The correct website to access your Jamb Caps page where you can accept or reject admission is 👉 https://portal.jamb.gov.ng/efacility_/.

How can I activate my JAMB caps?

The only way you can activate your Jamb caps portal for 2022/2023 is by linking your Email address to Jamb, once you have successfully done this, a password will be sent to the Email address you linked with Jamb.

With that password and email address, you can then login to your Jamb profile page @https://portal.jamb.gov.ng/ and access your Jamb caps. Not sure of how to go about this?🤷‍♀️, then check this out 👉 How To Login To Jamb CAPS and Check Admission Status

In Summary

You will only get this error ‘You are not eligible to use this service‘ when you input incorrect details or you are yet to link your Jamb Profile email with your Registration DATA. Input the correct details or follow the guide on how to link your Email with Jamb and you will be fine.

I understand you may have a question or two, do not hesitate to drop them here using the comment box below

Ensure to share this with friends on FacebookWhatsapp, or any other social media network you can connect them with…

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Author

Hey there! I'm Gabriel, a student advocate and the Brain behind this blog, (DrugSavant). Feel free to contact me using any of the Contact options HERE.

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Mercy
Mercy
16 days ago

Please Author, I used the same email address for 2021 to register for this year’s jamb, but I’ve not been able to access my caps. I cannot input my registration number at the check admission status section. Please what do I do?

Mercy
Mercy
16 days ago
Reply to  DrugSavant

I’ve linked the email to my jamb portal already. I contacted the jamb official at the accreditation center and he said the 2022 caps is not activated yet. That’s why the registration number bar on the portal is inactive.

Gracious
Gracious
15 days ago
Reply to  Mercy

@Mercy Thanks for such information…🥺😁…mine too is doing the same..I don’t even know what to do yet

Raison
Raison
1 month ago

I updated my email, i assessed my jamb caps yesterday but today i can’t

The filling of registration number part won’t click for me to fill out mu reg numb
What will i do?

Timileyin
Timileyin
1 month ago

Pls i opened my caps and it is saying supply registration number so I can’t see my o levels results on it pls what is the possible solution I have already reuploaded

Samuel olashile
Samuel olashile
1 month ago

Hi Samuel 👋 by name
A medical student in Lagos State University

Debby
Debby
2 months ago

I wrote jamb 2020 and got admitted I also accepted the admission and did payment on the caps. I wrote again 2022 and I am trying to access the caps for 2022 doing all you instructed and it still saying I am not eligible for the service.pls help me out🥺🥺🥺

Mary
Mary
2 months ago

I’m having trouble inputting my registration number on my jamb caps please what should I do

Last edited 2 months ago by Mary
Samuel olashile
Samuel olashile
1 month ago
Reply to  Mary

I also have the same issue

Author what she mean to say is that if one have to check maybe one’s o level has been uploaded they will have to input the registration num and the registration num is not clicking

Am also in that problem I wrote jamb this year again

Debby
Debby
1 month ago
Reply to  DrugSavant

I have the same issue to like that, I have even updated my email the same thing🥺

Debby
Debby
1 month ago
Reply to  DrugSavant

Is the zonal office different from the accredited center

Ayomide
Ayomide
3 months ago

I made the mistake of using last year email address for this year jamb registration is there any solution

Dave
Dave
3 months ago

Am unable to access my caps and also I want to ask if I should link the number I used for my jamb profile for my jamb portal

Debby
Debby
4 months ago

I am unable to access my caps to accept my admission
Please am i the only one facing this problem?

sunday agbo
sunday agbo
4 months ago

i’ve sent three email to 55019 and what is writing is invalid email format while am also trying to open another email account that will bi this([email protected])format but most of the names are taken, please what is the way out

Tricia
Tricia
6 months ago

I lost the sim card (phone number) I used to register for jamb and I’m getting this not eligible feedback. What am I supposed to do,?

Tricia
Tricia
6 months ago
Reply to  DrugSavant

I have no way of retrieving the sim so do I have any other option?

Ebere
Ebere
6 months ago

I sent my email to 55019 and it said invalid email address. Please what should I do

emmanuel nwaka
emmanuel nwaka
7 months ago

Pls the image u said we should check below isn’t opening bro… Pls can u do sth about it?

MERCY JAMES
MERCY JAMES
8 months ago

please i don,t know what is happening
i thought maybe i haven’t link my email with my jamb that why i can’t access my caps to upload my o level result but have done that
they where like telling me this email has be register
but i can’t still have access to upload why

mercy james
mercy james
8 months ago
Reply to  DrugSavant

so how do i go about
can i do with my system
if yes
please give me procedure
but i can access my profile

MERCY JAMES
MERCY JAMES
8 months ago

I PRAYED MY OWN WORK
THANK YOU VERY MUCH
IT’S SEEMS I NEED TO LINK MY EMAIL WITH JAMB
APPRECIATE YOU

Alli cesse
Alli cesse
8 months ago

I created my jamb profile manually with my details and the email I used in jamb
But when I checked the admission caps it says I’m not eligible.pls what should I do

Godfrey Osaze
Godfrey Osaze
9 months ago

Please the sim I used for my jamb registration is no more function so how do I change my phone number on jamb portal

Nwugwu chinaza Goodness
Nwugwu chinaza Goodness
10 months ago

All my details are correct but is still showing the same thing

Emmanuel Anuoluwapo
Emmanuel Anuoluwapo
10 months ago

Please my jamb caps keep saying not eligible and i filled the correct details the correct year and the correct registration number but it’s saying the same thing

Emmanuel Anuoluwapo
Emmanuel Anuoluwapo
10 months ago

Please my caps keep saying not reachable eligible to use the service and i filled the correct year and everything but it keeps saying the same thing

Nwaogwu noble
Nwaogwu noble
10 months ago

The year I entered is correct including the jamb registration no. and most certainly I wrote jamb this year but its still given me the same reply

Joshua
Joshua
1 year ago

I can’t access my jamb caps to accept my admission although my admission status is showing congratulations you have given admission

Faith
Faith
2 hours ago
Reply to  DrugSavant

can’t access my jamb Caps to accept my admission,but I already checked my admission status but it showing congratulations but my caps is saying service not available and I rechecked my admission status and it not showing me the congratulations instead it’s went blank

Faith
Faith
2 hours ago
Reply to  Joshua

I can’t access my jamb Caps to accept my admission,but I already checked my admission status but it showing congratulations but my caps is saying service not available and I rechecked my admission status and it not showing me the congratulations instead it’s went blank